Blooms Classics Pty Ltd -- Returns & Exchanges Policy

OUR STANDARD POLICY IS TO ACCEPT RETURNS, REFUNDS AND EXCHANGES

STRICTLY ON FULL PRICED ITEMS ONLY. NOT ON REDUCED, PRE-SALE, SALES

ITEMS OR ANY JEWELLERY UNLESS ITEMS PROVEN DAMAGED OR FAULTY


BLOOMS Reserve The Right To Decline, Cancel Or Suspend Exchanges Or 

Refunds. If The Following Procedure Has Been Violated. We Will Immediately

Notify This Action By Email, Using Email Address Provided By The Customer.


Any Damaged And / Or Destroyed Item(s) Of Any Kind Either Intentionally And

Or Un-Intentionally Is Unacceptable, Will Be Returned Back To The Customer

At Your Own Cost; Without Further Evaluation. We Do Not Accept Exchange

On Exchanges Or Refund On Refunds

 

All Exchanges Or Refunds Are Subject To Availability Of Stock. BLOOMS Will

Take All Reasonable Steps To Verify That The Request And Credit Details Are

Legal And Correct. Please Email Us At : inquiry@bloomsdesign.com.au With

Your Issue And We Will Endeavour To Solve It Promptly.

 

1) Our Standard Policy Is To Accept Returns On Full Priced Items Only Within

    10 Days Upon Receiving The Goods In The Following Terms And Conditions :

    * All returned item(s) must be in their original condition, unworn and unwashed

    * All returned item(s) must have all the original brand label, care label, size labels

       and swing tags or any other special instructions labels intact

    * All returned item(s) must have the BLOOMS 'Online Exchanges Or Returns

       Form' completed and enclose in your returned parcel

    * All returned items must be returned in its original packaging

    * All returned items must not be modified and / or repaired

    * Used, soiled or damaged item of any kind is unacceptable and will be returned

       to the customer at your own cost, without further evaluation

    * Unfortunately we cannot refund or exchange jewellery due to hygiene regulations

 

2) Exchange Or Refund Item (s) Method

    * We are unable to accept returns or exchanges of any online purchases to

       our retail boutique stores.Customer can only return item(s) by post.

    * All domestic and international return packages must use a reliable carrier

       service with an online tracking number provided and signed by both parties.

      DOMESTIC RETURNS ( WITHIN AUSTRALIA ) 

    * BLOOMS offer complimentary returns by post for all online orders delivered

       within Australia only when item(s) proven defective by our quality control team

    * Domestic returned items can only be made by using Australia Post 'Pre-Paid

       Satchel' with a choice of 'Parcel Post' or 'Express Post'

    * An Additional 'Pre-Paid Signature On Delivery Sticker " must be used on

       all of the returned item(s) to ensure the safe arrival of your purchase so

       we require a signature as proof of delivery for all parcels.

    * If no one is available at the delivery address to sign order, Australia Post

      will leave a 'Calling Card' with instructions on how to collect your parcel 

      INTERNATIONAL RETURNS ( OUTSIDE AUSTRALIA )

    * Unfortunately, BLOOMS currently do not offer complimentary returns on

      any orders delivered outiside Australia ( including new or return orders )

    * All International return parcels must use an insured courier service of your

      choice at your own expense with an online tracking number must provided

      and signed by both parties

    * BLOOMS is not liable and unable to track the parcel for the customer(s)

    * Make sure that you keep hold of the order invoice and returns form until

       you receive your exchange(s) or refund(s) from Blooms

       

 3) Shipping And Delivery Charges For Returned Or Exchanged Items

    * The Initial shipping charges for all online items ( Domestic and International )

       are non-refundable based on change of mind or any other reasons

    * BLOOMS is not responsible for any customs duties or taxes charged to you as

       as the receiver. All prices include GST,and other taxes and duty where relevent

    

4) Replacement Of Returned Or Exchanged Items

    * We can only accept exchanges of equal to or greater value than their replacement

    * If the items is damaged or defective we will replace it with an equivalent undamaged

       item with equal value ( if stock available )

    * If a replacement item is not available, your purchase will be refunded or a credit note

       will be issued ( Including Domestic and International customers )

    * The replacement item will re-send to you at no shipping cost ( Domestic Customers )

    * All the delivery charges for replacement item(s) will apply to International Customers

    * If you wish for a refund on an online purchased item simply due to change of mind

       or any other reason except for faulty items, you will be credited the amount of the

       purchase less 15% processing fee ( excluding the postage fee ) upon receiving

       the returned product

    * Your return postage will be refunded ( Domestic Customers Only ), if the item is

       proven faulty or incorrect item sent but does not apply to change of mind purchases

    * Manufacturing fault will be judged on a case by case basis by our quality control team

    * The new returned or exchanged item may still be subject to your country's duties,

       laws and taxes which may be payable in the country of destination ( if applicable )

    * Exchange or refund and transit period is extended during public holidays especially

       during the Christmas and New Year due to gift purchases ( October to January )

    * Once we receive your item(s), please allow up to approx 14 - 21 business days to

       complete your request.

    * we will not be held liable for any unforseen situation and circumstances as a result

       of any delay in delivery to customers due to any act of natural disasters, strike or any

       other event beyond the reasonable control of the other party

 

5) The Customer Is Responsible For Shipping Item (s) Back To The Address Below :

     Company : BLOOMS DESIGN

     Attention : Online Department

     Address  : 89 Railway Parade, Marrickville NSW 2204, Australia 

     Contact   : inquiry@bloomsdesign.com.au

     Business Hours : 8.30am - 5.30pm

     Business Days  : Monday - Friday ( AEST )


Click Here to Download Exchange Form


If You Have Any Complaints Or Concerns About The Exchanges And Returns Policy,

Please Contact Blooms Classics P/L - T/A Blooms Design To The Address The Issue.

We Also Value Your Feedback Any Suggestions Assisting Us To Monitor and Improve

Our Services To You.


We Are Commited To Provide High Quality Products And Services To All Our Valuable

Customers Around The World. Email Inquries To :  inquiry@bloomsdesign.com.au


These Terms And Conditions Are Current As Of 21 February 2014